How our concierge calls.

Our concierge is an automated voice agent. When you tap Book it in the app, the concierge places a real phone call to the restaurant you chose, speaks with whoever answers, and books your table. Our concierge runs on a voice-calling stack that places real phone calls and synthesizes a natural voice. The concierge is not a person.

Our concierge gets straight to the booking, the way any caller making a reservation would — it leads with the request rather than a company introduction. A typical opening line is:

“Hi! I’d like to make a dinner reservation. Is this {restaurant name}?”

If the venue asks who’s calling, the concierge identifies itself as Rendez. The voice is synthetic, and the concierge will never claim to be a person: if anyone on the call asks whether they’re speaking with a human, the concierge will acknowledge it’s an automated agent and continue.

The concierge will:

• Make the reservation under the name you provide, for the party size, date, and time you set.
• Read back the full reservation details before ending the call.
• Try a backup time if the preferred time isn’t available.

The concierge won’t:

• Use a name other than the one you gave.
• Share your phone number, email, or payment details.
• Negotiate price, complain about service, or do anything other than book the table.
• Pretend to be human if asked.

What the concierge will share with the restaurant: the name you provide for the reservation, the party size, the date and time, and any special requests you set. Nothing else.

Calls are recorded by our voice-calling provider for quality assurance and dispute resolution. New Jersey and New York are one-party-consent states; Rendez is a party to the call and provides that consent. Recordings are retained for up to 30 days, then deleted. We don’t sell recordings, share them with third parties for marketing, or use them to train models we deploy. Recordings are processed by our voice-calling and voice-synthesis providers under their respective terms; we direct them not to use recordings for purposes beyond delivering our service.

If a restaurant declines the reservation, doesn’t pick up, or the concierge encounters something it can’t resolve, we’ll tell you in the app and offer a path forward: alternative times, alternative venues, or a direct phone number you can call yourself. We’ll always offer a path forward.

The audio below is a real reservation call we placed for one of our first members, shared with their permission. It’s a successful first-try booking. The happy path. Names, phone number, and the restaurant’s name are redacted from the audio for their privacy; nothing else has been edited. (If the audio doesn’t load, the opening line in §2 above is the canonical reference for what the concierge says.)

Write to support@getrendez.com.